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Customer Service

Shipping & Delivery

Next Day Delivery

UK orders placed before 4pm Monday – Thursday are guaranteed next day delivery. Saturday delivery within the mainland UK is available at an additional charge.

Delivery outside of mainland UK but within Europe will be approx 3-5 working days. Delivery outside of Europe is subject to the postal service schedules.

Delivery Cost

All UK orders over £100 are FREE delivery*

To track your order you can and use the 13 digit tracking number provided in your despatch notification email and enter it here to Track your order Please allow 4 hours from receipt of the email before tracking your order.

If you are experiencing any problems when tracking your order, you can either email us at orders@wearecapital.com or call Capital Collection on +44(0)1472 359824 stating your full name and order reference number and we will be more than happy to update you on your order status.

*Offer excludes sale and previously discounted items

*Please note if you have been given free shipping and you decide to return any items back to us this may alter you invoice, if the amended invoice is under £100 then you will not be eligible for free shipping. The shipping cost will then be deducted from any refund given.

  • Delivery within mainland UK £5.00
  • Saturday delivery within mainland UK- £8.00
  • Delivery outside of mainland UK, but within Europe £10.00
  • Delivery to anywhere outside of Europe £20.00

Please note. All first orders must be delivered to the billing address of the card unless otherwise cleared by email or telephone.

Returns & Replacements

If in the unlikely event that you are not completely satisfied with your purchase, please fill in our order returns form below and send this back with your returns to the address below. Items must be returned within 7 days of receipt for UK orders and within 21days for international orders, where a full refund will be issued (excluding the delivery charge). Refunds will be credited to your original method of payment. All returns are subject to the store manager.

All items returned to us must still be in its original packaging ensuring that the labels have not been removed from the garment.

For your protection, we recommend that you send the parcel using a delivery service that carries a Tracking Number- Capital Collection are not held responsible for items that are lost in the post.

Our returns policy does not affect your statutory rights.

Returns Address

Returns
Capital Collection
4-6 Abbeygate
Grimsby
DN31 1JY
Tel: +44(0)1472 359824

Download the Returns Form

Privacy & Security

At Capital Collection we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Capital Collection. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

-All email messages and email newsletters will contain information on how you can unsubscribe; or
-send an email to our customer services on newsletter@wearecapital.com writing "unsubscribe" in the subject heading; or
-call our customer services - see the "CONTACT US" section below; or
-write to us: - see the "CONTACT US" section below

We comply with the standards, procedures and requirements laid down in the Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We will not pass your information on to other third parties for marketing purposes unless you have agreed for us to do so.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

At Capital Collection we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

Contact Us

If your query relates to an order or feedback regarding this site then call us on +44 (0) 1472 359 824 between 9am and 5pm Monday to Friday, and 9am to 5pm Saturday, Sunday and bank holidays.

Alternatively use our contact form

Price and Payment Options

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo and PayPal.

If you have paid on your credit card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities

Further information for overseas customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits

 

  • Shop online with added security and peace of mind.
  • Your personal password is linked to your card only, and not to your computer.
  • This security scheme will help to prevent unauthorised purchases.

 

How it works

When you reach the checkout process at Capital Collection (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Capital Collection. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Capital Collection.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site may lead to websites which are hosted by our partners. When you activate any of these you will leave the wearecapital.com website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Capital Collection

This website is operated by:

Capital Collection
Registered in England Company No.

Registered address:

4-6 Abbeygate
Grimsby
DN31 1JY
Tel: +44(0)1472 359824

VAT No: